Worried about your DAY to DAY life's IT Disaster? Don't worry we'll be there to help you

Combination of On-site & Remote Help Desk and Cloud-based services, Real time online account management, UNLIMITED Help Desk support option, Also includes expert level advisory services, technical support, training, consulting, break-fix and everything that a large company’s IT department would offer.

Onsite Support,Remote Support,Advisory services,Managed services,IT training,Network consultant,break-fix,Firewall Network Monitoring,Remote Helpdesk,Technical support

We will Keep "IT" working so you can focus on your Business.

Keepitworking’s HelpDesk365™ uses the latest technology to maintain the security and integrity of you network and data. Managed services plans offer the best solution for organizations that need comprehensive IT support, that either don’t have the time, skill set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.

By signing up for a Keepitworking’s HelpDesk365™ plan we make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Aside from (as) many features (as you require) – each plan includes expert level advisory services, training, consulting, break-fix and everything that a large company’s IT department would offer.

It's basically like having your own virtual IT department.

Sounds great! So what are the benefits?

We provide all of the technology tools that an organization needs to be successful, allowing a business owner or manager such as yourself to concentrate on running your business, and not your network

  • Combination of On-site, Remote Help Desk and Cloud-based services
  • 24x7 ServerDown! @ 4-hour On-site or 1-hour on-Cloud guaranteed emergency response
  • Assigned primary and backup highly-skilled certified network consultants
    and account management team including a strategic Technical Service Manager dedicated to your account
  • Detailed network and recommendations documentation (updated quarterly)
  • Real time online account management
  • Deep 15+ professional, strong bench of skilled expertise on almost every business technology on the market today
  • If additional projects or work required, single affordable rate for a wide variety of supported technologies
  • Predictable, pay-as-you-go pricing
  • UNLIMITED Help Desk support option (please send your details for complete information)

HelpDesk 365 Plans and Pricings

Description No PLAN Silver
$20/ pc - $95/ Server
Gold
$30/ pc - $125/ Server
Platinum
$95/ pc - $495/ Server

Hourly Rate Servers / Network

$195

$175

$150

Service Calls Free, Additional Projects and Consulting $135

Hourly Rate Desktop Support

$135

$110

$100

 $85

Emergency Response Time

4-6 hours

2 hours

1 hour

1 hour or less guaranteed

On-site scheduling of technician

3-4 days

1-2 days

Next Day

Same day

Emergency Response Fee
(In addition to Hourly Fees)

$160, 1 hr min. After hours & weekends,
2hr min.

$120

$110

Free

Phone and Remote Support Sessions

$35 per 15 min.

10 min per PC/Server included, then $30 per 15 min.

15 min per PC/Server included, then $25 per 15 min.

Free

24-7 Remote Monitoring
  • Server stability and performance
  • Notification of unusual events
  • Daily back up monitoring
  • Daily firewall monitoring
  • Executive Summary Monthly Report

    Virus Definition Updates

    Unlimited Remote Patch Mgmt.

    Online custom client portal

    Daily system status e-mail

    Quarterly review and planning meeting

    Monthly on-site audit and network tune-up

    Client access to Virtual System Administrator for remote control and access to network

    Unlimited software upgrades*

    Spyware monitoring and removal

    Adding and removing users

    Recovery of server in case of complete disaster

    Installation of new hardware and software*

    Virus REMOVAL and cleaning

    Loaner PC/Server

    Vendor liaison*

    Shopping and ordering warranty parts*

    100% No-Hassle Guarantee

    Included ->      |       Not Included ->